How to Thrive in Online Communities
Presenter: Natalie Cutler Welsh

In this session, Go to Girl Natalie Cutler-Welsh will highlight her 7 secrets for thriving in Online Communities. This includes how to be generous & helpful without giving away too much for free!

Build a Successful Social Business to Attract and Retain Customers
Presenter: Vaughan Rivett

With the rise of Social Media, the world has become both an exciting yet also scary place to live. People turn up to a gunfight armed with a mobile phone. Their ability to connect with people and share information is only a click away.

This workshop will inspire line of business management and sales staff to reap the quantifiable rewards of a Social Business, providing a net effect of greater customer loyalty, reduced costs and increased productivity. Outpace your opponents while becoming increasingly aware of a greater competitive advantage.

Social Media for Restaurants
Presenter: Rosario Juan

Social media marketing has proven to be an effective and cost efficient tool for small businesses. It allows small businesses to establish two-way communication channels that enable them to talk and listen to their customers directly. Social media is an amazing tool for creating awareness and in sustaining relationships even beyond the brick and mortar establishment. As a social media strategist helping small businesses establish their online presence for the past 10 years and a cafe owner who uses a predominantly online approach in marketing her 1.5 year old cafe, Commune, Ros will share social media strategies, tips and techniques that will help you drum up awareness and increase trial of your restaurant or café.